Terms & Conditions

Last Update: 22-July-2022

Shipping

  • We ship worldwide.
  • Express carriers we work with: TNT, FedEx, UPS, DHL
  • Shipping cost is NOT included in the prices displayed in our website.
  • All Shipping options are referred to pickup from our warehouses. You need to arrange a pickup with your shipping company or if you want us to arrange the shipment, please select the option on checkout. We will update your invoice with shipping cost included.

Please note that we are not responsible for the broken/damaged items caused by shipping companies. Also, shipping companies do not insure “glass” items, and we are not liable for broken glass items.

Pickup Address:

OTO ONER OTOMOTIV TICARET VE SANAYI LTD. STI.
Street: 2828 sokak #46, 1. Sanayi Sitesi
City: Izmir
Postal Code: 35110
Country: Turkiye

Pickup Time: Mon-Fri : 9:30am – 2:00pm

  • All sales are FINAL, no returns are accepted.
  • Shipping company is responsible for damaged/missing items, no return, refund & replacement is acceptable. Please contact the shipping company for any damaged/missing items.
  • Buyer is responsible for the shipping insurance.
  • No Full Refund is acceptable for any items.
  • We may replace the items with restocking fee** if return is accepted.
  • If the return is accepted, the part must be present in its original unopened box.
  • If a wrong item is shipped (different item in the invoice), it will be replaced with the correct item without any restocking fee**
  • Returns shipping cost must be paid by the customer.
  • No Returns & Refunds are acceptable for special items*.
  • Fees and shipping costs are not refundable.

Order Canceling Policy:

  • Please request order cancellation from your account > orders section before making any payments.
  • If you cancel the order after the payment, refund will be transferred to your account within 1-2 weeks.
    (restocking fee**, bank transfer cost and shipping cost will be deducted)

* Special Items: All spare parts except Ford Cargo Spare Parts that are not older than 3 years.

** Restocking Fees : 35%

Return & Refund Policy

Pricing Policy

All prices on our website are;

  • Ford MSRP (Manufacturer’s Suggested Retail Price)
  • USD (U.S. Dollar)
  • EXW (ex-works, exclude shipping & other fees)
  • Please use our “request a quote” form for wholesale inquiries.

!IMPORTANT!
Prices displayed on www.fordoner.com are informative purpose and may not be the current price. Oto Oner Otomotiv Tic San Ltd Sti reserves the right to change the prices anytime. You may request for a proforma invoice for current prices.

Payment Information:

  • All prices displayed on our website, www.fordoner.com, are USD (United States Dollar)
  • 100% of the order amount must be paid before any dispatch.
  • Please make the payment with the information written in the Proforma Invoice / E-Mail.
  • Please add your Order # / Proforma Invoice # in the Wire Transfer receipt.
  • Available payment methods are:
  1. Wire Transfer
  2. Western Union (for orders up to $2000)
  3. Cryptocurrency (Bitcoin (BTC), USD Coin (USDC), Tether (USDT) )

Orders & Payments

Conditions of Use

  • Any account with wrong information will be deleted.
  • Inactive accounts (over 12 months) may be deleted.
  • Unverified e-mails will be blocked and deleted.
  • All rights of written, pictorial, audio, visual and electronic materials published on the Website and whose copyright and other intellectual and industrial property rights belong to Ford Motor Company, Ford Otosan, Ford Oner or other third parties and organizations are reserved. The inclusion of these materials on the Website cannot be interpreted as any authorization, license or permission regarding their use. These materials may not be copied, reproduced, reproduced or used in any way without the written permission of Ford Oner. Ford Oner may permit the copying of such materials (such as wallpaper, screen saver, commercial film) to personal computers for professional or non-commercial use. The legal responsibility that may arise as a result of any use that violates the intellectual and industrial property rights regarding the materials on this site belongs to the infringing User.
  • Although measures have been taken to ensure that the Website is free from viruses, trojans and similar software, the User is obliged to supply his own virus protection system and to provide the necessary protection in order to ensure ultimate security. In this context, the User accepts that he is responsible for all errors that may occur in his own software and operating systems and their direct or indirect consequences due to his access to the Web Site.
  • Ford Oner electronic records will be accepted as evidence in disputes that may arise between users and Ford Oner. Izmir courts and enforcement offices will be authorized to settle such disputes and the dispute will be resolved in accordance with the Laws of the Republic of Turkey.
  • Completing the User Registration Form does not give the User any rights or give the User the opportunity to claim any vested rights regarding any application. In case incomplete, incorrect or invalid information is entered in the Registration Form, no claim can be made regarding the opportunities that may be provided as a result of the marketing and promotion programs that Ford Oner may organize at their discretion.
  • The information you have submitted by filling out the User Registration Form will be used by Ford Oner in the promotion and marketing activities of the related group companies and will not be provided to other parties or organizations in any way other than for this purpose. In this context, in order to protect the confidentiality of the information you have provided, only password access is allowed to the sections containing your personal information. It is the User’s responsibility to keep the said password confidential and to make the necessary adjustments in the update fields accessed through this password.
  • Ford Oner Website has the right to change, renew or cancel any article of the Terms of Use without notice. Any provision that is changed, renewed or repealed will be effective for all Users on the date of publication.
  • Ford Oner reserves the right, at its sole discretion, to change or terminate the content of the site, any service provided to Users at any time, and delete the user information and data registered on the Ford Oner Web Site from their systems. Although every precaution has been taken to ensure that the Web Site is error-free, no guarantee is given regarding existing or potential errors on the site.